Increasing Order Fulfilment of Spare Parts in WIS and AS/RS Warehouse in PT. KTK Using Operational Excellence to Enhance Competitive Advantages

The research is focused on the inventory storing process and used both generic thematic framework to gain a better understanding from perspective between business environment operational that currently occurred in PT. KTK. Competitor analysis, 7Ps marketing mix, SWOT analysis are an of internal external situation KTK compare with its competitors. On sides, excellence formulate potential solution improve existing order fulfillment DMADV methodology Six Sigma understanding, measure related metric, analyze problem, providing design, implementing warehouse PT.KTK. To align strategy strategy, Porter’s Generic Strategy decide best for them. And result, should focus cost leadership by improving effectiveness efficiencies their enhance competitive advantages. Lastly, after implementation conducted result observed, can 52.5%.